Q: When will I be charged?
A: As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Q: How soon will my order ship?
A: If your order is in stock and we process the charges to your credit provider, it will ship within five business days from the date of your order.
Q: Will I receive a tracking number?
A: We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Q: What if I want updates?
A: You will receive an email when the item ships, out for delivery, and delivered. You can at any time check the tracking number either in your Item Shipped email, or you can log in to your account, enter the correct tracking number listed from your orders and hit the tracking button. The tracking button is also listed on each product page if you have your tracking number handy.
Q: What happens if the item arrives damaged?
A: Contact us Immediately! We will need to issue you an RMA number. Majority of our items are large and a lot of them ship freight to curbside. Please have arrangements to have someone home when the item arrives. Check over the product Immediately. If there is any damage, contact us, take pictures if possible. Then reject the delivery in original package with the RMA number and have it returned. NOTE: Some damage may be to a replaceable part that we can just send you a replacement. That is also why it is imperative that you contact us first.
Q: What happens if I do not like it?
A: We offer a 90-day warranty on all our products. If for any reason in those 90 days, you decide the product is not what you wanted we will return or replace the item. If there ends up being a manufacture defect at any time just contact us and we will contact the manufacturer for you. NOTE: There may be a restocking fee for some of our products. Product must be returned in original packaging and "like new" condition. Any Shipping and Handling charges may not be returned.