Shipping and Returns Policy
Shipping and Returns Policy
We want to make shopping at Wild Quill as easy as possible for our customers. That is why most of our products offer free shipping. Unless stated otherwise on the product page we take care of the hassle of the shipping cost for you. Some items that are custom made and/or shipped LTL may be subject to shipping charges due to the nature of the product. We appreciate all of our customers and strive to offer the best customer service.
- If purchasing as a gift, please double-check that the item(s) are the correct size and color for the room they will be in.
- Please allow 48 hours for orders to be processed and shipped. May take longer if ordered on a weekend. Rest assured that we are working diligently to get all orders processed as quickly as possible.
- You may cancel your order until it has shipped, then it cannot be canceled.
- If your ship-to address is different than your billing address and are paying with a credit card, have your ship-to address on file with your credit card company to speed up the verification process.
- Make sure that your addresses and phone numbers are correct.
- Add any additional phone numbers that the shipping company may need to contact you to set up a delivery time.
- Currently, we are only shipping in the United States.
- Shipping is determined by weight, dimensions, and destination. Charges and timing will vary with these aspects.
- Order processing can take 3-4 days and the standard shipping will take about 7-14 days to be delivered. Expedited shipping will take about 4-5days.
- As soon as your order is shipped you will receive an email with a tracking number and estimated time of delivery.
- PLEASE be available when your item is delivered to inspect and accept your purchase.
- If you haven’t received your item(s) on the day expected please allow 24 to 48 hours in case mail is behind due to weather or the holidays. After such time you can contact us at firstname.lastname@example.org or call 1-855-933-1089
- Fully inspect the product(s) at delivery. If the driver will not wait on inspection, refuse delivery. Your signature is a contract of acceptance. Note all damages on all copies of the delivery receipt. If possible, send us any pictures you can get of the damage.
- If the damage(s) is on a replaceable part, we may send you the part(s) to replace yourself. If damages are more severe then refuse delivery.
- You have 24 hours after delivery attempt to notify email@example.com to report any missing parts or defects. Please provide pictures. Otherwise, the receipt is voided. Item(s) must be unused and in the same condition and packaging that you received it. Please keep the original packaging and receipt to be eligible for a return.
Returns *(if applicable)
- WE DO NOT ACCEPT USED PRODUCTS FOR RETURN!
- Our policy lasts 30 days. If you notified us in the 24-hr. window of the issue and we have issued you an item return code, then you have 30 days to get it returned in original packaging. After that time, you have accepted the original product. If you opted for an exchange, your new product will not ship out until we receive your returned product.
- Returns other than defects or damage are subject up to a 30% restocking fee.
- To guarantee that we receive your return, please consider using FedEx or UPS or any other trackable shipping service and/or purchasing shipping insurance.
- You may be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds *(if applicable)
- Please see our Shipping Policy for returns on damaged or wrong products.
- Refunds will only be issued if an order is canceled before the item has shipped.
- Once your cancellation is received, we will send you an email to notify you that we have received your canceled item(s).
- Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- If you haven’t received a refund yet, first double-check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org